Full Time Office Administrator/Customer Service Representative


Role and Responsibilities

Priory Rentals currently have a fleet of 45 Motorhomes and over 150 vehicles, along with a team of up to 11 staff over 2 locations in Accrington, Lancashire & Northwich, Cheshire.

Working as an integral member of a small team within our Accrington branch, this role involves a variety of office & externally based work.  The role is key to helping grow the business with the personality of the employee; being a reflection of Priory Rentals values. The role will have many different aspects including customer relations, administration and processing bookings.

Responsibilities include:

  • Support role to the Office Manager in the day to day running of the office.
  • Answer phone calls, client queries, emails, taking bookings, checking client’s details on our pre check in facility.
  • Maintain the booking process, by detailed and accurate records using our reservation system (Pro Hire) and filing system.
  • Handle customer’s payments including, deposits, remaining balances, refunds.
  • Meet and greet customers, check in and check out motorhomes
  • Be able to provide a tour of the motorhomes (training will be provided)
  • Collecting/Returning customers to airport, train stations
  • Booking taxi, ferries for clients
  • HR Support
  • Vehicle Inspections
  • Social Media Management
  • Working unsupervised or with minimal supervision over weekends

Core Competencies:

  • Outgoing personality
  • Excellent customer service skills – Essential
  • A flexible forward thinker
  • Keen, quick Learner
  • Excellent communications skills, including phone, face to face and written
  • A good level of computer literacy including confidence in Word, Excel, Outlook and the internet.
  • Good organisational & communication skills.
  • A completer/finisher personality (i.e. completes a task to it’s end)
  • Able to work as part of a team as well as be given own projects to be done.

Priory Rentals operates over 2 sites in Accrington Lancashire & Northwich Cheshire with 45 motorhomes & over 150 vehicles.  We are expanding rapidly and are now looking to appoint additional members to our full time customer services team. The ultimate candidate must possess excellent communication skills, a strong eye for detail, good time management and computer skills, be a strong team player and thrive in working in a young and constantly growing environment.  This is an exciting and varied role and has possibilities for expansion and promotion within the company for the right candidate.

Hours/Days of Work:

Thursday 8.30am – 5.30pm

Friday 8.30am – 5.30pm

Saturday 8.30am – 4pm

Sunday 10am – 4pm

Monday 8.30am – 5.30pm

*Holiday cover as and when needed

Salary Range:

  • A base salary of between £13,000.00 and £17,00.00 depending on experience.
  • An additional bonus scheme will be negotiated with the successful candidate.

Submit CV:

If you are interested in applying for this role please submit your CV with covering letter and references to emma@prioryrentals.co.uk